FAQs

The Marina has tools - including yellow zones, permits, and time limits on white zones -  to make sure that berth holders and their crew have priority access to the available space. Thanks to our improved parking systems, in general we believe that access to Marina parking is better now than it was several years ago. The carpark management by number plate recognition system is now in full use, allowing you to specify access for cars that are relevant to your boat. 

Westhaven has its own security patrolling the marina 24 hours a day, seven days a week.  In addition, there are 140 CCTV cameras in operation. While the Promenade has brought more visitors to the Marina, Pier security and access by PIN code or swipe card, is robust. The public don’t have pier access and your boat security is not compromised.

We have revised our pricing structure to ensure that 8-10m berths, and pile moorings, remain realistic for most boat owners in this price bracket. Addressing the needs of entry level boaties is an important component of the Westhaven Plan.

Boaties using K and L piers will be aware that the new Promenade passes close to their gates. With more visitors now using the Promenade, we are keeping a close eye on any safety issues that emerge on the ‘Share with Care’ path, particularly in these areas. We have already placed some ground markings to make cyclists and walkers aware, and further signage is underway. Please make sure that you let the marina office know if you have any questions or concerns, as this will help us to monitor if there are any emerging health and safety issues in that area. 

Currently the waitlists are for 12m and above vessels.  The availability only arises when someone leaves the Marina, which is very rare.  When that does happen the vessel that has been on the waitlist longest is checked, as the berth dimensions sometimes may not be suitable.  For example, a 16m vessel might have a beam of 5 and a draft of 3, If the 16m berth that has come up has a beam of 4.8 and draft of 2, then the vessel won’t fit, so the next vessel on the waitlist with the correct dimensions will be offered the berth.

The good news is that the construction of new piers is well underway which will release 46 berths to our waitlist customers.  The next pier construction will begin early 2022, with another 46 berths due for delivery mid-2022.

Eke Panuku are currently working with Auckland Council on the options analysis ahead of 2026 .
The options under investigation are:
-Reissue leases for 30 years and resell these (first right given to current occupiers)
-Reissue leases for 3 years when the Extension trust ends, then place the whole marina into one trust for reissue of leases
-Auckland Council retain Existing Trust BEU’s and rent the berths until end of Extension trust then reissue leases
-Auckland Council retain all the BEU’s and revert to 100% rental model

The marina is staffed 24/7, 365 days per year, including all levels of COVID-19 lockdowns. The best way to contact staff is 0800 MARINA (0800 627 462), this is directly diverted to the dockmaster’s mobile phones when the office is closed. Alternatively, VHF Channel 13 is also monitored 24/7, the dockmaster’s always have their VHFs on them.

We are aware that the dated conditions of the facilities are not ideal, and we are currently undertaking a full review of them all. We plan to upgrade them with the priority to replace the oldest facilities first. We would like to remind users that if there is an issue of cleanliness or a malfunction, please contact Marina staff who will log an urgent request with AIM. 

Part of the dockmaster’s daily shift duties is to ensure that there are sufficient trolleys at each trolley bay, and they are clean and in good working order. Please remember if you are using the trolleys to return them to the trolley bays when you are finished. If you notice any issues, please contact the marina staff and they will assist. We have recently refurbished 15 trolleys, so they are all in good working order. In addition, we have ordered an additional 15 new trolleys, which are due to arrive before summer to increase availability.

At Westhaven Marina we prefer the use of swipe tags.  Passing out codes has been trialed previously and it led to security breaches due to these being shared with other members of the public, compromising the security of the Marina and the vessels. Swipe tags are better controlled and harder to share widely, which means better protection for your boat and property.  Most berth holders will receive two swipe tags at no charge.  For regular crew and other visitors, you can purchase up to two cards from the Westhaven Marina office for $30 each.  As these are registered with us, this allows access on and off your pier while helping to maintain the security of all vessels to the highest of standards.