We’re pleased to announce that the Phase II upgrade of our PacsoftNG marina management system will roll out over the coming weeks (late June – early July 2025). This upgrade is a major milestone that will unify Westhaven, Viaduct, and Silo Marinas under one integrated system, with a focus on efficiency, innovation, and improved customer service.
Key benefits of the upgrade:
· System modernisation: Deployment of the latest software version with enhanced features for improved performance and functionality.
· Unified platform: A single, integrated system across all marinas, streamlining operations and reducing duplication.
· Enhanced customer experience: Cleaner data and improved filtering capabilities will support higher service standards.
· Improved billing and payments: New payment options and simplified statements enhance convenience for customers.
· Optimised financial management: SAP interface updates enable more efficient and accurate financial processes.
· Faster customer communication: Integrated SMS functionality allows quicker and more effective updates.
· Strengthened audit capabilities: Enhanced tools increase transparency and accountability.
· Modernised utility tracking: Integration with Tallyweb brings utility management up to date across all sites.
· Future-ready foundation: Prepares the way for upcoming features, including an online self-service portal for customers.
This upgrade will significantly strengthen our digital infrastructure, enhance operational resilience, and support a more seamless experience for both staff and customers.