Thanks to the 548 customers who responded to our independently conducted annual survey. 96% of your reported positive customer satisfaction, marking the marina between 4-7 on a 7 point scale.
We are of course very pleased with this result, which showed improvement on last year and which is testament to a team that are very knowledgeable, experienced and diligent.
Some highlights were:
- 99% of customers that own leases to berth rated Westhaven positively
- 95% of customers are satisfied with safety
- 96% say that staff are available, knowledgeable, open and friendly
- 90% of customers say it’s easy to find the information they need – whether asking in person, using the website, signage or newsletter.
- 97% were satisfied with the facilities, both on land and on the water (although changing results related to toilets, showers and laundries indicate that these areas need attention.)
To those that placed specific written feedback, please be assured that we have rad the comments and they do inform our decision making and actions. If there is anything else you wish us to note, feel free to drop us a note at email@example.com